WHEN WILL I RECEIVE MY ORDER?
Shipping usually takes 14 – 30 days after the order processing time.
Order processing time takes 4-7 business days.
In some cases shipping can take up 60 business days as now some cross-border flights are canceled or delayed, resulting in a delay to deliver the packages.
You will receive two emails after your purchase. An email order notification will be emailed to you immediately confirming we have received your order. You will also receive a shipping confirmation email, once your product(s) shipped with the tracking number inside.
For all orders tracking number will be attached.
Most of the orders are shipped from China.
If an order has not been successfully delivered and it has been more than 90 business days since the order was processed the buyer may request a refund or have the order resent free-of-charge.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.
All Other International Orders
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.
If you refuse shipments from www.thronesline.com, your order will be destroyed by the courier and you won’t be able to get your money back.
If your tracking information states that your package was delivered and you have not received it. You must address this with your postal service. ThronesLine does not hold responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back-end charges incurred.